Privacy Policy

Who We Are

Khud Aroma Wellness (“we”, “our”, or “us”) operates this website and provides perfumes, scent oils, attars and oil-based fragrance products.

What Personal Data We Collect

When you visit our website, create an account, place an order, contact us, or otherwise interact with our services, we may collect information that you provide to us.

This information may include:

• Full name
• Email address
• Phone number
• Billing address
• Shipping and delivery address
• Order and purchase details
• Payment and transaction information
• Information provided when contacting customer support

How We Use Your Information

We may use the information we collect for the following purposes:

• To process and fulfill your orders
• To arrange product delivery
• To process payments and refunds
• To send order and delivery updates
• To provide customer support
• To manage your account
• To improve our website, products and services
• To prevent fraud and unauthorized activity
• To send promotional communications where permitted
• To comply with applicable laws and regulations

Comments

When visitors leave comments on our site, we collect the information shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to determine whether you are using it.

Media

If you upload images to our website, you should avoid uploading images that contain embedded location data (EXIF GPS), unless you are comfortable sharing that information.

Visitors to the website may be able to download images and extract location data contained within them.

Cookies

Our website may use cookies and similar technologies to provide essential website functionality, remember your preferences, maintain your shopping cart and improve your browsing experience.

Cookies may also help us understand how visitors use our website and improve our products and services.

If you leave a comment on our site, you may opt in to saving your name, email address and website in cookies. These cookies are provided for your convenience so that you do not have to enter your details again when leaving another comment.

If you visit our login page, we may set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we may use cookies to save your login information and screen display preferences. If you log out of your account, applicable login cookies will be removed.

If you add products to your shopping cart, cookies or similar technologies may be used to remember your cart and provide shopping functionality.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality, including shopping cart, login or checkout features.

Embedded Content From Other Websites

Articles and pages on this site may include embedded content such as videos, images, articles, social media content, maps, payment services or other third-party content.

Embedded content from other websites behaves in the same way as if the visitor had visited the other website directly.

These websites may collect data about you, use cookies, embed additional third-party tracking technologies and monitor your interaction with that content.

We are not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy policies of those services before providing them with personal information.

Payments

Payments made through our website may be processed by third-party payment service providers.

Payment providers may collect and process your payment information according to their own privacy policies and terms.

We do not intentionally store sensitive payment information such as your complete debit or credit card number, CVV, PIN or banking password on our website servers.

Who We Share Your Data With

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers who help us operate our business.

These may include:

• Payment service providers
• Courier and delivery partners
• Website hosting providers
• Analytics and technology providers
• Email and communication services
• Customer support providers
• Security and fraud prevention services

We may also disclose your information when required by applicable law, legal process, court order, government authority, or when necessary to protect our rights, customers, website or business.

Order and Delivery Information

When you place an order, we collect information necessary to process and deliver your purchase. This may include your name, phone number, email address, billing address, shipping address, products ordered, order value, payment status and delivery information.

This information is used to process your order, arrange delivery, provide order updates, handle returns or refunds and provide customer support.

How Long We Retain Your Data

We retain personal information only for as long as reasonably necessary to fulfill orders, provide services, maintain business records, resolve disputes, prevent fraud and comply with applicable legal and regulatory requirements.

Certain information may need to be retained for legal, tax, accounting, administrative or security purposes.

What Rights You Have Over Your Data

Depending on applicable law, you may request access to personal information that we hold about you.

You may also request correction or deletion of certain personal information, subject to applicable legal and regulatory requirements.

You may request to opt out of promotional communications at any time.

To make a privacy-related request, please contact us using the contact details provided below. We may need to verify your identity before processing certain requests.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, alteration, disclosure or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Marketing Communications

Where permitted by applicable law, we may use your contact information to send you information about our products, offers, discounts, new fragrances, promotions and other marketing communications.

You can opt out of promotional communications at any time by using the unsubscribe option included in promotional emails or by contacting us.

You may still receive essential communications relating to your orders, payments, deliveries, refunds or account.

Children’s Privacy

Our website is not intended for children who are not permitted to independently use online services under applicable law.

We do not knowingly collect personal information from children without appropriate consent.

Fragrance Product Information

Our website sells perfumes, scent oils, attars and oil-based fragrance products.

Product descriptions, fragrance notes, longevity information and other product details are provided for general informational purposes.

Customers should review the product information and ingredient details where provided and follow the recommended usage instructions.

If you have known allergies or fragrance sensitivities, please review the product information before use and take appropriate precautions.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology or applicable legal requirements.

When changes are made, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.