Shipping & Delivery Policy

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1. Order Processing & Dispatch Timeline

All orders placed on our store are processed, carefully hand-packaged, and dispatched from our primary facility:

• Standard Processing: Orders are verified and dispatched within 1 to 2 business days (Monday through Saturday, excluding public holidays).
• Festive / Peak Periods: During peak gifting seasons, festive rushes, or new collection drops, processing may take an additional 24 to 48 hours.

2. Estimated Delivery Timeframes

Once your parcel has been handed over to our courier partners, transit times depend on your destination location:

• Delhi NCR & North India: 2 to 4 business days
• Metro Cities (Mumbai, Bengaluru, Kolkata, Chennai, Hyderabad): 3 to 5 business days
• Rest of India: 4 to 7 business days
• Remote Areas & Special Zones: 7 to 10 business days

Please note: Delivery timelines are estimates provided by logistics partners and may be affected by extreme weather, regional restrictions, or courier network disruptions.

3. Shipping Charges & Free Delivery

Delivery charges are transparently calculated and displayed at checkout before you finalize your payment:

• Free Shipping: Available on eligible prepaid orders exceeding the minimum cart threshold announced on our site.
• Standard Shipping Fee: Applied to orders below the free-shipping threshold or for select remote pin codes.
• Cash on Delivery (COD) Fee: An additional handling fee may apply to COD orders to cover courier cash-handling procedures.

4. Real-Time Tracking & Notifications

As soon as your package is dispatched, you will receive an automated shipping notification via email and SMS containing your Airway Bill (AWB) number and a live tracking link. You can check the current transit status and expected delivery date at any time.

5. Delivery Attempts & Address Verification

Our courier partners typically make up to 3 delivery attempts before returning a parcel to our warehouse (Return to Origin – RTO):

• Ensure complete delivery addresses with landmarks, house/flat numbers, and valid 6-digit PIN codes.
• Keep your registered mobile phone active to receive delivery OTPs and courier contact calls.
• If a parcel is marked RTO due to non-availability or incorrect address, a re-shipping fee may apply to dispatch the order again.

6. Damaged or Tampered Shipments

If the outer shipping box appears visibly torn, leaking, opened, or crushed at the time of delivery:

• Refuse delivery and immediately capture clear photographs of the damaged parcel.
• If already accepted, notify us within 48 hours with clear unboxing images or video evidence under our Return & Refund Policy so we can arrange an immediate replacement.

7. Policy Updates

Khud Aroma Wellness reserves the right to amend shipping charges, carrier partnerships, or zone classifications at any time. Changes will be updated on this page with an updated timestamp.