Return & Refund Policy

Return Period

Eligible products may be requested for return within [7] days of the date of delivery.

Return requests submitted after the applicable return period may not be accepted.

Eligibility for Returns

To be eligible for a return, the product must meet the applicable return conditions.

Generally, a product may be eligible for return if:

• The wrong product was delivered.
• The product arrived damaged or broken.
• The product arrived leaking or defective.
• The product received is materially different from what was ordered.
• The product remains unused and in its original condition.
• The original packaging, labels and accessories are available where applicable.

Opened or Used Fragrance Products

We recommend checking the product, packaging and order details before opening or using the fragrance.

Damaged, Leaking or Broken Products

If your order arrives damaged, broken or leaking, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, we may request photographs or a video showing:

• The outer shipping package
• The product packaging
• The damaged or leaking product
• The shipping label or order information

We will review the information provided and determine the appropriate resolution, which may include a replacement, exchange or refund where applicable.

Wrong Product Received

If you receive a product that is different from the product mentioned in your order, please contact us within the applicable return period.

After verification, we may arrange a replacement or provide another appropriate resolution.

Non-Returnable Items

The following products may generally not be eligible for return or refund:

• Opened or used perfumes, attars or fragrance oils
• Products that have been sprayed or applied
• Products returned without their original packaging where required
• Products damaged after delivery due to customer handling
• Products that have been altered, refilled or tampered with
• Products returned after the applicable return period

Exceptions may apply where the product is defective, damaged during delivery, incorrectly supplied, or where required by applicable law.

How to Request a Return

To request a return, please contact us using the contact details provided at the bottom of this page.

Please include:

• Your order number
• Your name and contact details
• Name of the product
• Reason for the return
• Photographs or other supporting information, where applicable

Our team will review your request and provide instructions if the return is approved.

Return Shipping

Where the return is due to an incorrect product, manufacturing defect, or damage that occurred during delivery, we may arrange or reimburse eligible return shipping costs, subject to verification.

For other approved returns, return shipping charges may be the responsibility of the customer.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If the refund is approved, the applicable refund amount will be processed using the original payment method where possible.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider or other financial institution.

Refund Amount

The refund amount will depend on the reason for the return and the applicable terms of the order.

Original shipping charges may not be refundable unless the return is due to an error on our part, a defective product, damage during delivery, or where otherwise required by applicable law.

Exchanges

Where applicable, eligible products may be exchanged for another product of the same or appropriate value, subject to availability.

Exchanges are subject to the same applicable product condition and return requirements described in this policy.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests may not be accepted once an order has been processed, packed or shipped.

For more information about order cancellations, please refer to our Cancellation Policy.

Cash on Delivery Orders

If Cash on Delivery is available for your order, any approved refund relating to a returned COD order may require you to provide valid bank account or other payment details so that the refund can be processed.

Refund Processing Time

Once a return has been approved and processed, refunds are generally initiated within [X] business days.

The final time taken for the amount to reflect in your account depends on the payment provider or bank.

Product Inspection

Returned products may be inspected before a replacement, exchange or refund is approved.

If the returned product does not meet the applicable return conditions, we may reject the return request.

Fraudulent or Abusive Returns

We reserve the right to refuse returns or refunds where we reasonably believe that the return process is being misused, fraudulent activity is involved, or products have been intentionally damaged, altered or tampered with.

Changes to This Return & Refund Policy

We may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices or applicable legal requirements.

Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly.