Return & Refund Policy

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1. Return Period

Eligible products may be requested for return within 7 days of the date of delivery. Return requests submitted after this 7-day window cannot be accepted.

2. Eligibility for Returns

To be eligible for a return or replacement, the item must meet the following criteria:

• The wrong product or fragrance variant was delivered.
• The bottle or outer packaging arrived broken, leaking, or damaged.
• The product received is materially defective or different from the ordered item.
• The product remains completely unused, unopened, and in its original seal and condition.
• All original labels, boxes, and complimentary accessories remain intact.

3. Damaged, Leaking, or Broken Products

If your package arrives compromised, leaking, or physically broken, notify us within 48 hours of delivery. To assist our dispatch and logistics teams, please share clear photos or an unboxing video displaying:

• The outer courier cardboard box and shipping label
• The inner product box showing seals and batch codes
• The broken, defective, or leaking section of the bottle

Upon verification, we will immediately initiate a complimentary replacement dispatch or issue a full refund.

4. Non-Returnable Items

The following categories are non-returnable:

• Opened, sprayed, or used fragrance bottles, attars, or oils
• Products returned without their original packaging or missing caps
• Items damaged after delivery due to improper handling, dropping, or heat exposure
• Requests initiated after the 7-day return window has lapsed

5. How to Request a Return

To start a return or exchange request, email us or contact support with:

• Order Number (e.g., #KAW-XXXX)
• Full customer name and contact details
• Product name and reason for return
• Photographic evidence (for damaged or wrong shipments)

6. Return Shipping Costs

If the return is due to our error (wrong item dispatched, transit breakage, or manufacturing leak), Khud Aroma Wellness will arrange a reverse courier pickup at no cost to you. For customer-initiated preference exchanges of unopened goods, reverse courier freight may be payable by the customer.

7. Refunds & Processing Timelines

Once your returned package arrives back at our warehouse and passes condition inspection, your refund will be authorized:

• Prepaid Orders: Refunded directly to the source payment method (Card/UPI/Net Banking) within 5 to 7 business days.
• Cash on Delivery (COD): Transferred via direct bank NEFT/IMPS or UPI after you provide verified account details.

8. Policy Updates

We may amend this Return & Refund Policy periodically to reflect shipping partner revisions or statutory consumer protection updates. Changes take effect as soon as they are posted on this page.