Shipping & Delivery Policy

Shipping Locations

We currently offer delivery to addresses within [India / your available delivery locations].

Delivery availability may vary depending on the location, courier service availability and other logistical conditions.

Order Processing

Orders are generally processed within [1–2 business days] after successful order confirmation and payment.

Orders placed on weekends, public holidays or during special promotional periods may require additional processing time.

You will receive an order confirmation after your order has been successfully placed.

Estimated Delivery Time

Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.

Shipping charges may vary depending on the delivery location, order value, package size, weight and applicable promotional offers.

Order Dispatch

Once your order has been packed and dispatched, you may receive a shipping confirmation containing tracking information where tracking is available.

Orders may be shipped through third-party courier and logistics partners selected by us.

Order Tracking

Where tracking is available, you can use the tracking information provided to monitor the status of your shipment.

Tracking information may take some time to become active after the shipment has been handed over to the courier.

Delivery Attempts

Our courier partner may make multiple delivery attempts before returning an undelivered package to us.

Please ensure that the phone number and delivery address provided at checkout are accurate and that someone is available to receive the order when required.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address and contact number at the time of placing an order.

If an order cannot be delivered because of an incorrect, incomplete or outdated address provided by the customer, additional delivery charges may apply for re-shipment where applicable.

Failed or Unsuccessful Delivery

If a delivery attempt is unsuccessful because the recipient is unavailable, the address is incorrect, the phone number cannot be reached, or the recipient refuses the package, the courier may make another delivery attempt or return the package to us.

If the package is returned to us due to circumstances attributable to the customer, re-shipping may be subject to additional charges.

Damaged Package

If your package appears damaged, opened, leaking or tampered with at the time of delivery, please contact us as soon as possible.

We may request photographs or a video showing the outer packaging, shipping label and condition of the product to investigate the issue.

For damaged, defective or leaking products, please also refer to our Return & Refund Policy.

Lost or Missing Shipments

If your order appears to be delayed or missing, please contact us so that we can coordinate with the applicable courier or logistics provider.

We will make reasonable efforts to assist in locating the shipment and resolving the issue.

Delivery Delays

Delivery may occasionally be delayed because of circumstances outside our control, including:

• Severe weather conditions
• Natural disasters
• Transportation disruptions
• Courier or logistics delays
• Public holidays
• High order volumes
• Government restrictions or regulatory requirements
• Other unforeseen circumstances

We appreciate your patience in such circumstances and will make reasonable efforts to assist with delivery-related concerns.

Cash on Delivery

Cash on Delivery (“COD”) may be available for selected locations and orders, subject to eligibility and availability.

COD orders may be subject to additional conditions, order-value limits or verification requirements.