Privacy Policy

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1. Who We Are

Khud Aroma Wellness (“we”, “our”, or “us”) operates this website and provides fine perfumes, artisanal scent oils, attars, and oil-based fragrance products.

2. What Personal Data We Collect

When you visit our website, create an account, place an order, contact us, or otherwise interact with our services, we may collect the following details:

• Full name
• Email address
• Phone number
• Billing address
• Shipping and delivery address
• Order and purchase details
• Payment verification and transaction status
• Inquiries and feedback provided when contacting customer support

3. How We Use Your Information

We process your personal information strictly for legitimate commercial and fulfillment purposes, including:

• Processing, packing, and dispatching your orders
• Arranging courier delivery and handling returns
• Processing authorized payments and issuing refunds
• Sending tracking links and order status updates
• Providing responsive customer assistance
• Managing user accounts and login security
• Enhancing our store layout, products, and overall customer experience
• Preventing fraudulent transactions and unauthorized site activities
• Sending product launch alerts or promotional discounts (where opted in)
• Fulfilling mandatory tax, regulatory, and legal obligations

4. Comments and Reviews

When visitors leave comments or reviews on the site, we collect the details provided in the submission form, along with the visitor’s IP address and browser user agent string to assist in automated spam detection. An anonymized hash generated from your email address may be provided to the Gravatar service to verify profile association.

5. Media

If you upload media or photo reviews to our website, you should avoid uploading files containing embedded location data (EXIF GPS). Public visitors may download and extract location metadata from uploaded imagery.

6. Cookies and Tracking Technologies

Our website utilizes functional cookies to retain shopping cart selections, store display preferences, verify login sessions, and monitor website traffic trends. When you log in, temporary cookies are deployed to preserve your credentials and interface setup. You may restrict or disable cookies via your browser settings; however, disabling essential cookies may impact checkout and cart retention functionality.

7. Embedded Content From Other Websites

Certain pages on this site may feature embedded content such as payment gateways, product demo videos, social feeds, or interactive maps. Embedded resources behave as if you visited the third-party provider directly and are subject to their respective privacy disclosures.

8. Payments & Financial Security

All online financial payments are routed through PCI-DSS certified third-party payment gateways. Khud Aroma Wellness does not store or process debit/credit card numbers, CVVs, UPI PINs, or net banking passwords on our direct web servers.

9. Who We Share Your Data With

We do not sell, rent, or trade your personal information to third parties. We share data solely with verified operational partners necessary to deliver our services:

• Logistics, courier, and postal delivery networks
• Authorized payment gateways and financial switches
• Managed cloud hosting infrastructure and database providers
• Transactional SMS and email delivery services
• Legal, regulatory, or administrative bodies when mandated by court directives or Indian statutory law

10. How Long We Retain Your Data

Personal information linked to store transactions is preserved only as long as necessary to complete your deliveries, manage warranty claims or refunds, and satisfy statutory tax and commercial recordkeeping requirements.

11. What Rights You Have Over Your Data

You may request a copy of the personal details we maintain regarding your account, request corrections to erroneous address information, or request account deactivation. To make a submission, reach out via the contact information below.

12. Data Security

We apply appropriate technical, administrative, and physical measures to safeguard your personal data from unauthorized access, accidental alteration, or disclosure. However, no electronic transmission over the internet can be guaranteed as entirely immune to risk.

13. Fragrance Product Information & Sensitivities

Our store specializes in concentrated perfume oils, attars, and fragrance compounds. All fragrance notes, usage recommendations, and ingredient descriptions are provided for consumer guidance. If you have known dermal sensitivities or specific allergies to aroma compounds, please inspect the product notes prior to use and perform a small patch test before full application.

14. Changes to This Privacy Policy

We reserve the right to revise this Privacy Policy periodically to reflect evolving security protocols, store operations, or statutory regulations. Any revisions will be published here with an updated “Last Updated” timestamp.